Support
Help for students using VESPA Academy on the web, iPhone, and Android. Schools licence access — students sign in with their school account.
Contact us
For technical issues, access problems, or questions about your account, email our support team. Include your school name and the email you use to sign in.
Email: support@vespa.academy
Sign in
- Web: app.vespa.academy/student/login
- iPhone / Android app: download VESPA Academy from the App Store or Google Play, then sign in with the same school account.
- If your school uses Microsoft 365 or Google Workspace, choose Continue with Microsoft or Continue with Google.
- Otherwise use the email and password provided by your school.
School roster required
VESPA Academy is not a public sign-up app. Your school must add you to its student roster before you can use the student hub.
If you see a message that you are not on the roster, speak to your tutor or your school’s VESPA lead first. They can confirm your account is set up correctly.
Common questions
How do I change my password?
In the student hub, open Settings (gear icon). If you signed in with Microsoft or Google, your school account handles authentication — change your password through your school IT system. If you use email and password, you can update it in Settings.
Why is the questionnaire locked?
Your school controls when each questionnaire cycle opens. You will typically complete it up to three times per year. If the tile shows “Locked”, the current window has not opened yet. A date on the tile shows when it will reopen.
Is the app free?
Yes. VESPA Academy is free for students at participating schools. Schools hold the licence with 4Sight Education Ltd. There are no in-app purchases or subscriptions in the student app.
Who can see my VESPA report?
Your tutor and assigned staff at your school can view your scores and report to support coaching. They may add confidential coaching notes that students do not see.
Account deletion
VESPA Academy student accounts are usually created and managed by your school. Your school is responsible for your education record; 4Sight Education Ltd processes data on the school’s instructions.
Students — how to request deletion
- Speak to your tutor or your school’s VESPA lead and ask to be removed from the school roster, or
- Email support@vespa.academy with:
- Subject: Account deletion request
- Your school name
- The email address you use to sign in to VESPA Academy
- A brief reason (optional)
What we will do
- Verify the request with your school where required
- Disable your sign-in and remove or anonymise personal data in line with our agreement with your school
- Retain only data your school must keep for legal, safeguarding, or educational record purposes
Timing: We aim to complete valid requests within 30 days.
You can also start a request from the app: open Settings → Request account deletion.
Privacy & policies
Student data is processed on behalf of schools. Read our privacy policy for details on how personal information is handled.