Quality Policy

Last updated: June 2026

4Sight Education Ltd (trading as VESPA Academy)


Policy owner	Antony Dennis, Director
Version	1.1
Effective date	June 2026
Review cycle	Annually or on material change
Applies to	All directors, staff, contractors and associates

1. Purpose

4Sight Education Ltd is committed to delivering high-quality educational software, training and support that meets the needs of the schools, colleges and trusts we serve, and that demonstrably benefits learners. While we do not currently hold ISO 9001 certification, this policy sets out the quality-management principles and processes we apply across our product and service delivery.

2. Quality objectives

We measure the quality of our work against clear objectives:

Platform reliability — maintain high availability of the VESPA Academy platform and resolve service issues promptly.
Responsive support — acknowledge and respond to customer support requests within published timeframes (including enhanced SLAs for college and trust deployments).
Successful onboarding — every customer receives structured implementation support so staff can use the platform with confidence.
Customer satisfaction — sustain high satisfaction and recommendation rates, evidenced through references and renewals.
Evidence-informed development — ensure product changes are grounded in the VESPA framework and real customer need.

3. How we deliver and control quality

Defined delivery processes. Onboarding, training, support and platform release follow consistent, repeatable processes with named responsibility for each.
Version control and testing. Platform changes are version-controlled and tested before release; documentation is kept current for customers and their IT teams.
Structured support handling. Support requests are logged, triaged, tracked to resolution, and reviewed to identify recurring issues and root causes.
Customer feedback loop. We actively gather feedback through onboarding reviews, training evaluation and ongoing engagement, and feed it into product and service improvement.
Supplier and subcontractor quality. Associates and subcontractors who deliver training on our behalf do so under direct 4Sight contracts and are required to meet the same quality and conduct standards.

4. Continuous improvement

We treat complaints, support trends and customer feedback as improvement opportunities. Issues are recorded, addressed, and where appropriate used to update processes, resources or the platform, so that recurring problems are designed out rather than repeatedly managed.

5. Monitoring and review

Quality objectives and performance are monitored through support metrics, platform performance, training evaluation, and customer references and renewals. This policy and our quality objectives are reviewed by the Director annually, or sooner on material change.

6. Responsibilities

The Director holds overall responsibility for quality and for ensuring this policy is applied. All staff, contractors and associates are responsible for upholding these standards in their work and for reporting quality concerns.

Signed: Antony Dennis, Director, 4Sight Education Ltd — June 2026